Conversational AI

Haptik Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.  Messaging and speech-based platforms are rapidly displacing traditional web and mobile apps to become the new medium for interactive conversations.

Haptik is one of the world’s largest enterprise Conversational Al platform. The platform reaches 30 million devices monthly and has processed over a billion messages so far. Its technology infrastructure employs a blend of artificial intelligence, natural language processing and machine learning.

  • Conversational AI to :

Use-cases

Customer Support Bot

  • Conversational AI to Improve Customer Service

Long wait times, inconsistent communication standards, human error and high attrition rates are problems with customer service that impose significant costs on companies. Avoid these issues by deploying a customer support bot and scale up your customer service without scaling up your workforce.

Customer service is a great way to earn customer trust and loyalty. But providing a great customer experience can be difficult and expensive. Most companies invest substantial time and money in training staff to respond to customer queries, 80% of which are repetitive. Haptik’s Support Bots make customer service scalable and easy, with our unique Bot + Human hybrid approach. Our AI-powered chatbots address simple, repetitive queries, while our live agent chat interface immediately routes complex queries to human agents.

  • Improve Customer Experience with Bot + Human Hybrid Approach

Omni-Channel Support

  • Support Bots can be deployed to handle customer queries across all digital channels e.g. website, apps, messaging platforms
  • Integrates seamlessly with third-party CRM systems for easy customer data management

Scale Support, Not People

  • Simple, repetitive Level 2 queries, FAQs are addressed by the chatbot
  • Bot learns to respond to more query types over time, thus increasing automation

Live Agent-Chat Interface

  • Intelligent auto-routing of complicated queries to live agents for more detailed attention
  • Measure productivity and efficiency of human agents

Lead Generation Bot

  • Conversational AI to Generate and Qualify Leads

Long lead forms, incomplete information, and lack of an immediate touchpoint are key reasons why prospective customers drop off. Use a lead gen bot to meet the needs of tech-savvy, information-hungry and ever-demanding customers.

Haptik’s Lead Generation Bot functions like a 24×7 virtual sales agent. It engaging prospects who visit your brand’s digital assets, and then collects and qualifies leads. Our lead generation bot’s AI-driven conversational capabilities will revolutionize the way your brand interacts with customers. The bot intelligently adapts the conversation to the customer’s responses – offering an interactive experience that will certainly prove more helpful to them than a static webpage.

  • Nurture Your Leads Throughout The Funnel

Engage Prospects

  • Notifications, prompts & triggers draw attention of customers visiting the website/app, and prevent drop-offs.
  • Conversation is adapted to context and to the customers’ responses

Qualify Leads

  • Intelligent ML algorithms for lead qualification and scoring.
  • Scoring mechanism identifies high-priority leads.

Convert Leads

  • Lead generation bot engine is seamlessly integrated with leading CRM/LMS systems (SalesForce, ZenDesk, Zoho etc.).
  • Qualified leads are pushed to CRM system for closure.

Customer Feedback Bot

  • Conversational AI to Provide Actionable Insights

Businesses have traditionally relied on survey forms and call centres for gathering customer feedback – both of which can be subjective and error-prone. A feedback bot leverages the power of conversational interfaces to help you better understand what your customers think about your products and services.

Customer feedback is a key metric for all consumer-facing enterprises. Yet, many companies today struggle when it comes to collecting customer feedback and quantifying and improving customer satisfaction. Haptik’s Feedback Bot is a state-of-the-art consumer feedback collection and analysis tool that will revolutionize the way organizations collect and process feedback. The bot collects customer feedback across multiple touchpoints, while the intuitive analytics dashboard provides actionable insights that can be used to improve products and services

  • Get Actionable Insights Through Better Feedback Collection

Collect Feedback

  • Bot gathers qualitative and quantitative feedback across multiple platforms
  • Advanced ML models identify the right time and channel to reach out to users, improving response rates

 View Insights

  • Analytics will provide insights based on customer feedback
  • CSAT, NPS and other metrics are measured and presented on the intuitive analytics dashboard

 Resolve Issues

  • Dashboard enables you to move critical customers to live chat
  • Feedback becomes actionable due to immediate resolution of customer issues

Conversational AI

Haptik Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale.  Messaging and speech-based platforms are rapidly displacing traditional web and mobile apps to become the new medium for interactive conversations.

Haptik is one of the world’s largest enterprise Conversational Al platform. The platform reaches 30 million devices monthly and has processed over a billion messages so far. Its technology infrastructure employs a blend of artificial intelligence, natural language processing and machine learning.

  • Conversational AI to :

Use-cases

Customer Support Bot

Conversational AI to Improve Customer Service

Long wait times, inconsistent communication standards, human error and high attrition rates are problems with customer service that impose significant costs on companies. Avoid these issues by deploying a customer support bot and scale up your customer service without scaling up your workforce.

Customer service is a great way to earn customer trust and loyalty. But providing a great customer experience can be difficult and expensive. Most companies invest substantial time and money in training staff to respond to customer queries, 80% of which are repetitive. Haptik’s Support Bots make customer service scalable and easy, with our unique Bot + Human hybrid approach. Our AI-powered chatbots address simple, repetitive queries, while our live agent chat interface immediately routes complex queries to human agents.

Improve Customer Experience with Bot + Human Hybrid Approach

Omni-Channel Support

  • Support Bots can be deployed to handle customer queries across all digital channels e.g. website, apps, messaging platforms
  • Integrates seamlessly with third-party CRM systems for easy customer data management

Scale Support, Not People

  • Simple, repetitive Level 2 queries, FAQs are addressed by the chatbot
  • Bot learns to respond to more query types over time, thus increasing automation

Live Agent-Chat Interface

  • Intelligent auto-routing of complicated queries to live agents for more detailed attention
  • Measure productivity and efficiency of human agents

Lead Generation Bot

Conversational AI to Generate and Qualify Leads

Long lead forms, incomplete information, and lack of an immediate touchpoint are key reasons why prospective customers drop off. Use a lead gen bot to meet the needs of tech-savvy, information-hungry and ever-demanding customers.

Haptik’s Lead Generation Bot functions like a 24×7 virtual sales agent. It engaging prospects who visit your brand’s digital assets, and then collects and qualifies leads. Our lead generation bot’s AI-driven conversational capabilities will revolutionize the way your brand interacts with customers. The bot intelligently adapts the conversation to the customer’s responses – offering an interactive experience that will certainly prove more helpful to them than a static webpage.

Nurture Your Leads Throughout The Funnel

Engage Prospects

  • Notifications, prompts & triggers draw attention of customers visiting the website/app, and prevent drop-offs.
  • Conversation is adapted to context and to the customers’ responses

Qualify Leads

  • Intelligent ML algorithms for lead qualification and scoring.
  • Scoring mechanism identifies high-priority leads.

Convert Leads

  • Lead generation bot engine is seamlessly integrated with leading CRM/LMS systems (SalesForce, ZenDesk, Zoho etc.).
  • Qualified leads are pushed to CRM system for closure.

Customer Feedback Bot

Conversational AI to Provide Actionable Insights

Businesses have traditionally relied on survey forms and call centres for gathering customer feedback – both of which can be subjective and error-prone. A feedback bot leverages the power of conversational interfaces to help you better understand what your customers think about your products and services.

Customer feedback is a key metric for all consumer-facing enterprises. Yet, many companies today struggle when it comes to collecting customer feedback and quantifying and improving customer satisfaction. Haptik’s Feedback Bot is a state-of-the-art consumer feedback collection and analysis tool that will revolutionize the way organizations collect and process feedback. The bot collects customer feedback across multiple touchpoints, while the intuitive analytics dashboard provides actionable insights that can be used to improve products and services

Get Actionable Insights Through Better Feedback Collection

Collect Feedback

  • Bot gathers qualitative and quantitative feedback across multiple platforms
  • Advanced ML models identify the right time and channel to reach out to users, improving response rates

 View Insights

  • Analytics will provide insights based on customer feedback
  • CSAT, NPS and other metrics are measured and presented on the intuitive analytics dashboard

 Resolve Issues

  • Dashboard enables you to move critical customers to live chat
  • Feedback becomes actionable due to immediate resolution of customer issues