Haptik Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate communication and create personalized customer experiences at scale. Messaging and speech-based platforms are rapidly displacing traditional web and mobile apps to become the new medium for interactive conversations.
Haptik is one of the world’s largest enterprise Conversational Al platform. The platform reaches 30 million devices monthly and has processed over a billion messages so far. Its technology infrastructure employs a blend of artificial intelligence, natural language processing and machine learning.